Buyer Info


Taxes
Taxes are included in all our prices. If you´re in the European Union, there are no extra costs or duties to be paid as our prices are VAT included. Have no worries for extra charges and surprises when your banjos arrives!
Shipping & Delivery
Banjos.com Europe is the only musical instrument shop that guaranties safe delivery all over Europe. If any damage is suffered during shipping, we will not bother you to file claims to couriers, collecting packages or anything. We´ll just ask you to send us a picture of the problem you found and we will replace it with no cost for you at all. In some cases there is an option for us to simply send a replacement part and some others will require you to repack and wait until we tell you that courier will go to your house to pickup the damaged instrument. This compromise makes us pay the most attention to detail when packaging anything, and in fact our damage rate is lower than 1%.
Deliveries are mainly handled by GLS all over Europe and you can know rates at the shipping estimator at shopping cart.
Privacy & Security
No details provided are shared with any third parties at all. Period.
Banjos.com uses a SSL certificate to encript data transmitions from our customers.
Returns & Replacements
Returns are accepted within 7 days of instruments arrival to your place. No questions are asked. If you don´t like it, you don´t like it. We keep shipping costs in this cases.
Ordering
Ordering can be easily done though our shopping cart or writing an email to info@banjos.com
Payment, Pricing & Promotions
Payment can be done by credit card, paypal account and bank transfer. If you want to use your credit card, choose paypal as it will let you pay using a card without a paypal account.
Viewing Orders
You can check the status of your order by logging into your account. If you see no updates, you may write us an email for detailed information at anytime. We often ship instruments without updating the info to the cart system, so even if you see no progress on your order, it may already be shipped. Ask us for your tracking number!
Updating Account Information
You can modify account information by logging into your account as well.